Privacy Policy Odissey bvba

Odissey bvba (named in this document we or us) is located Melijndreef 13, 3080 Tervuren. Odissey bvba is a wholesaler of urban mobility goods ( operating in Europe. We will process your personal data according to this privacy policy. For more information, questions or remarks on this privacy policy you can go to or contact us at When this policy changes, an updated version is published on our website. You can always visit our website without sharing your personal data. However, when you register to place an order, to ask for brochures or any other information, we can a number of personal data to do so.

What we collect?

 When you:

  • Register with us;
  • Go all or part-way through the process of placing an order online;
  • Request information and or product brochures;
  • Subscribe to a newsletter;
  • Respond to a survey;
  • Fill out a form or enter information on our wesite
  • Request after sales service;
  • Visit our showroom(s);
  • Visit us at a tradeshow or exhibition;
  • Attend a workshop;

 you will be asked to provide certain information such as your name, address, details of your credit card (only if you are placing an order and paying by credit card), telephone number and email address, other personal data that you give us by for example creating an account on our website, by mailing us or by calling us (or chatting with us), data about your site usage on and other websites (for example because the other website is part of an advertisment network), list of contactdetails of customers via an app, internetbrowser en type of device, bank account number.

What we do with the information we gather?

Odissey bvba gathers and processes personal data to manage customer accounts & process orders (e.g. customer administration, follow-up of orders/deliveries, manage your account, invoicing, follow-up of solvability and send marketing mailings and personalised publicity).

Legal basis of personal data processing

We process personal data based on contractual obligations (artikel 6.1.(b)). We use your adress and payment data because we need this information to deliver your order.
We process also other personal data because you gave us your agreement (artikel 6.2.(a)). We can - with your agreement use those additional personal data for different targeted purposes, such as keeping you informed of promotions via newsletters or mailings (can be via a third party). We can also contact you to follow-up on your request for information, after you have filled out a form, participated to a contest, an inquiry or a request of information about our products or request for after-sales service. (via live chat, email or phone)

Sharing of your personal data

Odissey bvba will share your personal data with third parties only when this is required for contractual obligations, for example when we need to send your order or need to process a request for payment or to respond to a legal requirement. We guarantee that those third parties manage your personal data with utmost care by taking the necessary technical and organisational measures.

Retention period

Odissey bvba will retain the Personal Data for as long as necessary to deliver the Products and Services requested during and after the end of its contractual relationship with the Merchant, according to the industry standards. You can request us at any time to change or delete your personal data.

How we protect your personal data & information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. I you believe that your personal data is not protected correctly or if you have indications of misuse you can contact our customer service or via

Controlling your personal information

You may request details of personal information which we hold about you under the General Data Protection Regulation, art 6.1.(f). You can ask at any time to correct them if these are incorrect or incomplete. You can ask to delete them, to limit the sharing of your data or claim the use of it. (incl. profiling). You can ask to receive a copy of your personal data and ask to send it to another company/organisation. Please follow the procedure described here after to exercise your right:

  • change your preferences yourself in your customer account online; and/or
  • send an email to;

To ensure that the request for information is issued by youself we ask you to provide us with a copy of your identity card. On this copy your picture, the MRZ (machine readable zone, the area with numbers at the bottom), your cardnumber and national number should be hided. This is to protect your privacy. Odissey bvba will treat your request as soon as possible, but this process can last until 4 weeks (worst case).

How we use cookies and similar techniques

Odissey bvba uses cookies to make your user experience better on our website (we use it for example to check wheteher you are logged if you put an items in your shopping cart). A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies only for technical purposes. Cookies are making the experience on websites better by saving your preferences. Cookies are alos used to allow a better functionality of the website and to optimize it. During your first visit on our website you are being informed on the use of these cookies and we ask you your agreement to use them. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Direct marketing

The customer has the right to object the processing of his personal data for direct marketing. You can contact our customer service or via

Changes in privacy policy

We are reviewing this privacy policy whenever needed and publish all changes on this website. The last version has been updated on September 19th, 2019.


The Customer has the right to adress a claim to the Data Protection Authorities (Drukpersstraat 35, 1000 Brussel -

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.